Which of the following is NOT a key de-escalation technique?

Answer

De-escalation involves methods to reduce tension, aggression, and agitation in a person. Key techniques include using non-threatening body language, speaking slowly and clearly, and active listening to show empathy and understanding. Matching the other person's aggressive tone, however, tends to provoke further hostility and escalate the situation rather than defuse it. Therefore, matching the aggressive tone is NOT a key de-escalation technique.