What is one risk of poor de-escalation?

Answer

The correct answer is that poor de-escalation increases stress and burnout among staff. When tense situations or conflicts with customers are handled ineffectively, employees face prolonged hostility, emotional strain, and a higher risk of psychological fatigue, leading to overall workplace stress and burnout. The other options are incorrect because poor de-escalation damages relationships rather than guaranteeing better ones, does not prevent legal consequences (in fact, it often increases legal or liability risks), and certainly has a significant negative impact on the workplace.